rental terms

Age
Drivers must be a minimum of:

• • 21 years of age for car categories A and B, L, S

• • 23 years of age for car categories C, C1, D, D1, D2, L1, L2, K, K1, K2, K3, S1

• • 25 years of age for car categories S2, S3, S4, E, E1, F

Please keep in mind that the rental will not be available for pickup, and you will be required to pay the entire rental charge if you do not meet the age requirements at the rental counter.

The driver must hold a valid license for at least 1 year.

National Driving Licenses issued in EU, US, UK, Switzerland, Australia, Canada, Israel, Russia and Ukraine are accepted.
An International Driving License is required in all other countries.

Minimum Rental Period :
A 24-hour day minimum rental term is required. Rental days are computed beginning at the time the vehicle is picked up and ending after twenty-four hours. After the completion of the rental period, customers are required to return the vehicle at the relevant drop-off location, with 1 hour of delay without any additional cost. In case of extended delay(1-3 hours), customers will be charged 10€ per hour. After this timespan, a one day rental cost will be charged to the customer.

Rental Extension :
You must get in touch with our company to see if your car is available for a rental extension. If the vehicle is already reserved, the company has the right to refuse an extension of the rental.

Modifying a Reservation:
At any point, you can use the form of our website to request a modification to your reservation. After reviewing your request, we will let you know if the proposed adjustment is feasible within a few hours.
The prepayment amount will remain the same if the proposed modification has an impact on the rental’s overall pricing. Rates for car rentals are subject to vary, and costs typically increase as the amendment date approaches the start of the rental.

Traffic Fines and Violations :
The renter is fully responsible for any tickets and accompanying administrative consequences resulting from any violations of Greek traffic rules throughout the rental period.

Geographical borders :
It is prohibited to travel outside of Crete. In case the car is used outside of the Cretan borders, the customer is fully responsible for any damage/accident and none of the insurance can be applied.

Cancellation Policy :

Our cancellation policies vary, depending on the type of reservation you’ve made:

Reservations with partial prepayment:
If you choose to cancel a partially prepaid reservation 72 hours prior to the rental pick up time, we will refund the deposit paid for the booking amount. Once canceled, we will credit you within approximately 7 business days. Credits will be applied to the same card with which you prepaid.

Cancel within 48 hours prior to pick up time:
If you cancel less than 48 hours before your pick-up time the deposit will not be refunded.

No show:
No part of the prepaid cost will be refunded if you do not cancel the reservation before the time of pick-up and the rental car is not picked up on the scheduled rental date.

Fully prepaid reservations:
If you choose to cancel a partially prepaid reservation 72 hours prior to the rental pick up time, we will refund the deposit paid for the booking amount. Once canceled, we will credit you within approximately 7 business days. Credits will be applied to the same card with which you prepaid.

Cancel within 48 hours prior to pick up time:
Less than 48 hours before your scheduled pick-up time, 50% of the total price paid will be refunded if you need to cancel.

No show:
No part of the prepaid cost will be refunded if you do not cancel the reservation before the time of pick-up and the rental car is not picked up on the scheduled rental date.

Use of the Vehicle by the Tenant :
As long as the renter is complying with all terms and conditions, all insurance coverages and waivers are applicable.

The company may demand payment from the renter up to the cost of restoring the damage in the following scenarios:

For damages incurred :
When the driver’s condition from alcohol or drugs affects their ability to operate their car.
 Resulting from the renter’s intentional or careless usage of the vehicle ( damage to the car’s doors or body, damage to the clutch or gearbox and damage to the interior of the vehicle).
 When the renter violates traffic rules.
 Operating the vehicle on any unapproved, dirt, asphalt, or off-road (such as Balos) route.
 Using the vehicle in a race or any kind of competition, or when using it as a means of unauthorized transportation.
From a non registered driver in the rental agreement.

In case of an Accident :

The renter needs to get in touch with our business immediately in order to get advice on how to address the circumstance. The Renter must report the accident before you can leave the scene of the occurrence.
The renter will be responsible for covering the cost of fixing any damage to the rental car if the driver ignores to give the report to our company. You must also call the police or ambulance if the driver or any passenger is hurt. In the unlikely event that the other person involved in the collision departs the scene, record their license plate number or take a picture.